FAQ

Frequently Asked Questions

 
 


1. ***Tips on getting the most for your money.

1. Pay with cash - There is a 4% charge on all credit card orders.

2. Like us on facebook - for any specials that we may have going on.

3. Get on our e-mail list - on our facebook page for exclusive deals.

 


2. What are your hours? 

      Monday - Thursday 10:00 - 8:30

      Friday - 10:00 - 8:30

      Saturday 12 - 8:30  

      Sunday 12pm - 8:30

 
 
 


3. How long does it take for delivery?

We try to get orders to you within 30 - 60 minutes.  However, certain factors such as traffic, distance, restaurant preparation time, weather and other factors may play a role in the delivery time.  Please know that we are always working hard to get your order delivered as quickly as possible. We will give you an estimated delivery time when order is placed. We appreciate your patience.

 


4. Do you accept coupons?

We cannot accept coupons from the resaurants we deliver for but we have coupons frequently on our web page or Facebook, Instagram or Twitter pages. Get on our e-mail or text list for exclusive coupons.

 


5. What is the delivery area?

Our delivery area covers Bedford, Sylvania  Toledo     and surrounding areas. We will be expanding in the future.  We can deliver further for orders of $60 or more.  

 


6. How much does it cost to have something delivered?

Our delivery system is based on mileage from the restaurant to the address the order will be delivered to. A standard delivery fee starts at $3.99 for deliveries under 3  miles and goes up $0.75 a mile after. There may be an additional tip added on for certain areas and deliveries. Our Mobile waiters buy their own gas, insurance and maintenance on their car and also need to make a living !

7. Are prices the same as if I would go in and order at the restaurant ?

 Dine in Delivery does NOT raise prices on partnered restaurants. Restaurants determine prices they would like on our menu. If you see a difference in a restaurants prices than what is on their in store menu or a service fee, it is at restaurants request. Dine in Delivery does add a service fee to our NON partnered restaurants.


8. Do the mobile waiters accept gratuity? We reserve the right  to add gratuity

We strongly recommend tipping your delivery driver. Since the drivers are contracted they can refuse any order. If enough drivers refuse to go to a particular customer because they do not tip, D.I.D. reserves the right to place that customer's account in an Auto Tip mode.  This means a 15% tip will be assessed and charged automatically on those accounts.  Drivers are just like waiters in a restaurant; they work for tips. Our drivers are not paid an hourly wage their only compensation is a small fee for each order they deliver. Drivers must maintain their own vehicles and pay for their own fuel. Mobile waiters unlike traditional waiters don't have multiple tables.  They only take one delivery at a time to ensure your food arrives hot and as quick as possible, that one delivery takes about an hour. Orders over $60.00 and all orders going to Hotels, Hospitals, Factories, and Businesses include an automatic gratuity.  There may be an additional tip added on for certain areas or deliveries. 

 


9. What if there is a problem with my order?

***YOU MUST CHECK ORDER UPON DELIVERY***

Orders cannot be refunded -  D.I.D is a third party delivery service and cannot approve a refund. Our mobile waiters are not allowed to check order themselves, but are thoroughly trained to go over the entire order with the restaurant and then have you check the order upon delivery. Your Mobile Waiter will ask if everything is correct and to your satisfaction. If anything is incorrect or missing your waiter will retrieve missing or incorrect item immediately. Once waiter leaves all sales are final. Do not contact restaurant. You MUST check your order to make sure it is accurate and to your satisfaction before driver leaves. After driver leaves nothing can be done ! 
 


10. Do you have a minimum order?

Our minimum order is $12.00 before taxes and delivery.

 


11. What types of payments do you accept?

We accept cash, Visa, Mastercard, Discover, American Express and Dine in Delivery gift cards.  When paying via credit card a 4% service fee shall be applied.  You must present a photo ID to the mobile waiter when ordering via credit card.

12. Still have questions ?

            If you still have questions please e-mail us support@didbedford.com or                    message us on Facebook. We will get back with you as soon as possible.  

          

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Lunch Hours

You can place an advance order for delivery as early as 10:30a.m. from select restaurants
  Mon-Fri

   

   

   

  

   

   

   

   

   

10:00-8:30

Sat-Sun

12-8:30

 

Advance orders can be placed 24/7

Dinner Hours

See above hours  
  

Contact

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